We aim to make every order journey simple and transparent. This policy explains how orders are prepared, shipped, delivered, tracked, and handled when something does not go as expected.
Last Updated: [09/17/2026]
Once your order is placed, our team works to process it carefully and prepare it for delivery. Shipping availability, charges, delivery timelines, and service options may vary depending on your location, order, and the delivery service available.
Orders are prepared according to the information provided during checkout and the applicable fulfilment process.
Shipping charges and available delivery options are shown where applicable during the ordering or checkout process.
If there is an issue with your delivery, our team can help you understand the next steps.
Pellisco Professionals ships orders to locations where delivery is available through our applicable shipping partners and fulfilment services.
Delivery availability may depend on the destination address, serviceability, product, order characteristics, and other operational factors.
Available shipping options may be displayed during checkout based on the delivery address entered by the customer.
Important: Please enter a complete and accurate delivery address during checkout. Incorrect or incomplete address information may affect delivery.
Applicable shipping charges, if any, may depend on factors such as destination, order value, package characteristics, shipping method, and available delivery services.
Where applicable, shipping charges will be displayed during checkout before the order is completed.
Any promotional or free-shipping offer will be subject to the specific terms and conditions of that offer.
After an order is successfully placed, it may require processing, verification, packing, and preparation before it is handed over to the shipping service.
Your order is submitted through the website and the relevant order details are recorded.
The order may be checked and prepared for fulfilment.
Products are prepared and packaged for dispatch according to the applicable process.
The package is handed over to the applicable delivery service for transportation.
Processing time and delivery time are separate. An order may require processing time before the shipping journey begins.
Estimated delivery timelines may vary depending on the destination, shipping service, order processing, operational conditions, and other circumstances.
Any estimated delivery date or timeframe shown during checkout or communicated with your order should be treated as an estimate unless expressly stated otherwise.
Delivery may occasionally take longer because of weather, public holidays, logistics conditions, service disruptions, address issues, or circumstances outside reasonable operational control.
Where tracking is available, tracking information may be provided through the applicable shipping service or order communication.
Tracking information may take some time to become active after an order has been dispatched.
Once a shipment has been handed over to the shipping provider, tracking updates are generally controlled by the applicable delivery service.
Customers are responsible for providing a complete and accurate delivery address, including applicable contact and location information required for delivery.
If an address is incorrect or incomplete, delivery may be delayed, redirected, returned, or otherwise affected.
If you notice an address error after placing an order, contact us as soon as possible. We will review whether a change is still possible based on the order’s processing status.
Although we aim to process and dispatch orders carefully, delivery timelines can sometimes be affected by circumstances outside our direct control.
Examples may include:
If your shipment appears significantly delayed, please contact us with your order number so the available information can be reviewed.
A delivery may be unsuccessful if the recipient is unavailable, the address cannot be located, the address information is incorrect, delivery is refused, or other circumstances prevent successful delivery.
If a shipment is returned to us because delivery could not be completed, additional arrangements may be required before the order can be shipped again.
Please ensure that your delivery address and contact details are accurate and that the recipient is reasonably available to receive the shipment.
If your package appears damaged when delivered, please inspect the contents and contact us promptly if the product has been affected.
Depending on the circumstances, we may request photographs of the outer packaging, shipping label, product, and relevant order information to help us review the issue.
Please keep the product and packaging until your request has been reviewed.
For information about returns, refunds, or replacements, please see our Return & Refund Policy →
If your order arrives and an expected product is missing, or you receive an item that does not match your order, please contact us with your order number and details.
Our team may review the order information, packing details, and shipment information to understand what happened.
Please do not dispose of relevant packaging until the issue has been reviewed.
Once an order has been processed, packed, or dispatched, changes to the delivery address, shipping method, or order contents may no longer be possible.
If you need to make a change, contact us as soon as possible after placing your order. We will review the request based on the current status of the order.
If you have a question about shipping, tracking, a delay, a missing item, or a delivery issue, our team is available to help you understand the next step.
Share your order number and a brief description of the issue so our team can review the relevant details.
Company: Pellisco Professionals Pvt. Ltd.
Email: [Shipping Support Email]
Phone: [Contact Number]
Address: [Company Address]
Whether you need help with tracking, delivery, or an order issue, we’re here to help make the process simpler.
Get Order Assistance → Contact Pellisco