Order Assistance

Your order number is generally available on your order confirmation page and confirmation email. If you have a Pellisco account, you may also find your order information under My Account → Orders.

If you cannot find your order number, you can still contact us and provide the email address used for your order so our team can help locate the relevant information.

If you have an account, sign in and check My Account → Orders for the order information available to you.

You can also submit an Order Assistance request. Select Order Status and include your order number if available.

First, check the order information or tracking details available to you. Delivery timing can depend on the shipping method, destination and current carrier status.

If you need help, submit an Order Assistance request with your order number and explain that you are waiting for the delivery.

If you need to change or cancel an order, contact us as soon as possible.

Whether a change or cancellation can be completed may depend on the current processing, packing or shipping status of the order.

Please contact us as soon as possible and provide your order number along with a clear description of the issue.

If our support team requests photographs or other information, please provide them through the method specified by the team so the issue can be reviewed.

Please check the order details and package contents first. If an item appears to be missing, contact us with your order number and tell us which item you expected to receive.

Our team can then review the relevant order information and guide you through the next step.

If you have a question about a payment, payment confirmation or an order-related payment issue, select Payment Assistance in the Order Assistance form.

Include your order number if available and describe what happened so the relevant information can be reviewed.

Your name, email address, phone number, order number and a clear description of the issue are generally useful.

The more clearly you describe the issue, the easier it is for our team to understand what assistance you need.

You can still contact us even if you do not have your order number.

Provide the email address used when placing the order, your name and any other relevant information you have. Our team can then review the request and advise you on the next step.

If you placed the order using a Pellisco account, sign in and open My Account → Orders to view the order information available there.

Response times can vary depending on the type of request and the information that needs to be reviewed.

Providing your order number and a clear description of the issue can help our team understand your request more efficiently.

Absolutely. Select Other Order Question in the assistance form and explain what you need help with. You do not need to fit your question into one of the listed categories.