Something about your order? We’re here to help make things simple. Tell us what you need and our team will guide you through the next step.
Whether you want to check the status of an order, have a question about payment or delivery, need help with an order detail, or something doesn’t look right, send us the details and we’ll help you understand what to do next.
Choose the area that best describes what you need assistance with.
Need an update on your order? Share your order details and we’ll help you with the available information.
Have a question about payment, an order confirmation or a payment-related issue?
Need help understanding delivery, shipping information or the progress of your order?
If you need help with an order detail, contact us as soon as possible so we can review the request.
If something is missing or arrives damaged, tell us what happened and provide the relevant order information.
Have another order-related question? You can still contact us and explain what you need.
A few details will help us understand your request and provide more useful assistance.
Please share the details below.
Once we receive your request, we’ll review the information you’ve provided and guide you from there.
Tell us what is happening and provide your order details where available.
Our team reviews your request and the information you’ve submitted.
We’ll respond with the relevant information or next steps.
We’ll help clarify the issue and guide you through the available options.
If you already have a Pellisco account, you can sign in to access your available order information and account details.
A few quick answers about getting help with an order.
Your order number is generally shown in your order confirmation and in the order information available through your account.
Yes. Select “Order Status” in the assistance form and provide your order number if you have it.
Contact us with your order details and explain what happened. If appropriate, include relevant information or images through the support process requested by our team.
If you need to change an order, contact us as soon as possible. Whether a change can be made may depend on the order’s current processing or shipping status.
Your name, contact details, order number and a clear description of the issue are generally helpful. Please never send passwords, OTPs or payment card details.
That’s absolutely fine. Choose “Other Order Question” and explain what you need help with in the message field.
Don’t worry. Tell us what’s happening and we’ll help you understand the next step.
Get Order Assistance