Find clear answers about our products, orders, quality, delivery, and professional services. If you still have a question, our team is here to help.
Choosing the right products and placing an order should feel simple. We’ve put together answers to some of the questions our customers and beauty professionals commonly ask.
From product information and quality to order assistance and professional enquiries, you’ll find the essentials below.
Questions about placing, managing, and receiving your orders.
Browse our products, choose the items you need, add them to your cart, and complete the checkout process through our website.
Yes. You can add multiple products to your cart and purchase them together in a single order.
You can check your available order information through your My Account section. If you need additional assistance, you can contact our support team with your order number.
Your order number is provided in your order confirmation and may also be available in your account’s order history.
Please contact us as soon as possible if you need to change or cancel an order. The available options may depend on the current processing or shipping status.
Contact our team with your order details and, where relevant, photographs of the product or package. We will review the issue and guide you through the next steps.
Helpful information for choosing and understanding our products.
Product suitability can depend on skin type, treatment requirements, and intended use. Review the product information or contact our team if you need guidance.
Pellisco Professionals offers products with professional beauty and salon requirements in mind. Please refer to the individual product information for its intended use.
Some products may be suitable for personal use, while others may be intended specifically for professional application. Always check the individual product instructions before use.
Usage information may be provided on the product packaging and product page. If you need clarification, please contact our team before using the product.
Absolutely. If you are unsure which product or kit is appropriate for your requirements, you can submit a Product Enquiry and tell us what you are looking for.
Available information such as net weight, quantity, or pack details is displayed on the relevant product page where applicable.
Learn more about product quality, authenticity, and handling.
We focus on consistent product standards, appropriate formulation, packaging, and quality-focused processes across our product range.
Products purchased through our official website and authorized channels are supplied as Pellisco products. We recommend purchasing through authorized sources to help ensure authenticity.
Check the product packaging, labeling, batch information, and purchase source. If you have concerns about authenticity, contact our team with the relevant product details.
Applicable date and batch information is provided on the product packaging. Always check the packaging before use.
Follow the storage instructions provided on the product packaging. Products should be stored appropriately and protected from unsuitable environmental conditions.
Contact us with the product name, batch details where available, order information, and photographs if relevant. Our team can review the concern and guide you further.
Information about delivery, tracking, and shipping concerns.
Available delivery locations depend on the shipping options provided during checkout.
If tracking information is available for your shipment, it will be provided through the applicable order or shipping communication.
First check your order and shipping information. If you still need assistance, contact us with your order number so our team can help review the situation.
Contact us with your order number and details of the missing item. Our team will review the order and guide you through the next steps.
Common questions about checkout and your Pellisco account.
Available payment methods are displayed during checkout and may vary depending on your location and current payment setup.
This depends on the current checkout configuration of the website. Creating an account can make it easier to manage orders and access your account information.
Your account provides a convenient place to manage your orders, view account information, and stay connected with Pellisco Professionals.
Support for salons, beauty professionals, and business enquiries.
Yes. Pellisco Professionals serves beauty professionals and salon requirements alongside its broader product offering.
For larger quantities or business requirements, contact our team with the products and quantities you are interested in.
If you are interested in distribution, you can contact our team through the relevant distributor enquiry channel.
Use our Product Enquiry page and provide the product name along with your questions or requirements.
A few additional questions about getting help from Pellisco.
Customers, salon professionals, beauty businesses, distributors, and anyone looking for information about our products or services can contact our team.
Of course. Send us your question through Product Enquiry, Order Assistance, or our Contact page, depending on what you need help with.
Sometimes the answer depends on your specific product, order, or requirement. Tell us what you need and our team will help you find the right information.
Whether you’re choosing a product, checking an order, or exploring professional opportunities, Pellisco Professionals is here to make the experience clear and straightforward.
