We want your experience with Pellisco Professionals to be clear, fair, and straightforward. This policy explains how returns, refunds, replacements, and product-related concerns are handled.
Last Updated: [09/17/2026]
We understand that sometimes an order may not arrive as expected. Our return and refund process is designed to make it easier for customers to understand what to do when there is a problem with an order or product.
Please check your products and order details when your package arrives and contact us promptly if something appears incorrect.
Provide your order details and a clear description of the issue so our team can understand and review your request.
Return, refund, or replacement requests are reviewed according to the applicable conditions of this policy and your order.
Return requests may be considered when a product is received damaged, defective, incorrect, incomplete, or otherwise does not match the order, subject to review and the applicable conditions of this policy.
To help us review your request, please contact Pellisco Professionals as soon as reasonably possible after receiving the order.
Please keep the product, packaging, invoice, and other relevant order materials until your request has been reviewed.
Eligibility may depend on the product condition, the nature of the issue, the time since delivery, and other applicable order conditions.
If your order arrives damaged, defective, incorrect, or with an item missing, please contact us with your order number and details of the issue.
Depending on the circumstances, we may request photographs or other information to help us verify the condition of the shipment or product.
Tell us if the product or its packaging appears damaged when received and provide supporting information where requested.
If you received a product different from the product ordered, contact us so the order can be reviewed.
If an expected item is missing from your shipment, provide your order details so we can investigate.
If you have a concern about a product’s condition or quality, contact us with the relevant details.
If you believe your order qualifies for a return, please contact our team before sending any product back.
Send us your order number and explain the issue with your product or shipment.
Our team will review the information and may ask for photographs or additional details.
If a return is approved, we will provide the applicable instructions for the next step.
Important: Please do not send products back to an address without receiving return instructions from Pellisco Professionals.
When a refund is approved, the applicable refund amount will be determined after reviewing the order and the circumstances of the request.
Where applicable, refunds may be processed through the original payment method or through another appropriate method depending on the payment provider and transaction.
The time required for a refund to appear in your account may depend on the payment provider, bank, or financial institution involved.
Refund eligibility and the final refund amount are subject to the applicable order conditions and the outcome of the request review.
Certain products may not be eligible for return because of their nature, condition, hygiene requirements, or applicable business restrictions.
Examples may include products that have been opened, used, altered, damaged after delivery, or otherwise cannot reasonably be returned in their original condition.
This may also apply where a product is returned without the required information, packaging, accessories, or other applicable materials.
Product-specific return conditions may apply. If you are unsure whether your product is eligible, please contact us before sending it back.
Return shipping arrangements may vary depending on the reason for the return and the outcome of our review.
Where a return is approved, we will provide the relevant instructions regarding how the product should be returned.
Please do not assume that return shipping costs will be reimbursed unless this has been confirmed by Pellisco Professionals.
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests may depend on whether the order has already been processed, packed, shipped, or otherwise committed for fulfilment.
Once an order has entered fulfilment or has been shipped, it may no longer be possible to cancel it through the normal cancellation process.
Where cancellation is possible and approved, any applicable refund will be handled according to the circumstances of the order and the applicable payment process.
Where appropriate, Pellisco Professionals may consider replacing an incorrect, damaged, defective, or otherwise eligible product instead of processing a refund.
Replacement or exchange availability may depend on product availability and the circumstances of the request.
A replacement or exchange should only be arranged after the request has been reviewed and approved.
Each return or refund request may require review of the order details, product condition, delivery information, and reason for the request.
We may request additional information where necessary to determine the appropriate resolution.
Processing times can vary depending on the type of issue, required verification, return shipment, product availability, and payment provider processing.
We recommend keeping your order number and relevant photographs or delivery information available when contacting our support team.
Products should be handled and stored according to the instructions provided with the product or its packaging.
If a product has been damaged, altered, improperly stored, or used contrary to its instructions after delivery, this may affect return, refund, or replacement eligibility.
Please follow the product’s intended-use instructions and any applicable safety or storage information.
This Return & Refund Policy should be read together with our other website policies, including our Terms & Conditions and Shipping Policy.
Our Terms & Conditions explain the general conditions governing purchases and use of the website.
Our Shipping Policy provides additional information about delivery and shipment-related matters.
If you have a question about a return, refund, replacement, damaged product, or order cancellation, please contact our team with your order details.
Give us the details of your order and the issue you are experiencing. Our team can review your request and guide you through the applicable next steps.
Company: Pellisco Professionals Pvt. Ltd.
Email: [Return & Refund Email]
Phone: [Contact Number]
Address: [Company Address]
If something isn’t right with your order, contact us and share the details. We’re here to help you understand the next step.
Get Order Assistance → Contact Pellisco